Returns & Exchanges

At IlluminatedByMia, we stand behind the quality of our electronic products and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your item is defective or doesn't meet your expectations, we are committed to making it right with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation of the reason for your return.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned device, we will process your refund to the original payment method or ship your replacement within 3-5 business days.